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Frequently Asked Questions
Search ordering, payment, shipping, COA/testing and returns answers.
Ordering
How do I request an order?
Add products to the cart and submit the secure order request with your name, email and delivery address.
Is the cart an automatic checkout?
No. The cart creates an order request. No card details are collected on the website.
Can I track an order?
Yes. Use the Track Order page with your order reference and the email used for the request.
Payment
Which payment methods are available?
Available methods are SEPA bank transfer for EU customers, Bitcoin / crypto where offered, and Packeta cash on delivery for Slovakia and Czechia.
When do I receive payment details?
Payment details are included in the order confirmation or sent after review, depending on the selected method and order status.
What reference should I use for SEPA?
Use the order reference shown in the confirmation email as the payment reference or note.
Shipping
Where do orders ship from?
Orders are dispatched from an EU warehouse, subject to destination restrictions.
Is tracking available?
Tracked EU shipping is used where available and tracking details are shown on the order tracking page after dispatch.
When is the order sent?
After payment is received, the order is prepared and sent on the next working day where possible.
COA / Testing
Is a COA available?
Current lot documentation is available on request and must match the material dispatched.
What testing is reviewed?
Available documentation may include HPLC purity and mass-spectrometry identity results.
Does purity prove every quality attribute?
No. HPLC purity does not by itself establish identity, sterility, endotoxin status or suitability for a particular experiment.
Returns
What if a shipment is damaged or lost?
Contact support with the order reference, photographs and carrier information so the issue can be reviewed.
Can opened materials be returned?
Opened or temperature-sensitive research materials generally cannot be returned because storage and chain of custody cannot be verified.
Research Use
Are products intended for human or veterinary use?
No. Every product is supplied strictly as laboratory research material.
Can you provide administration or dosing instructions?
No. PeptidesLab does not provide human or veterinary administration, dosing or therapeutic guidance.