Effective June 13, 2026

Refund / Reship Policy

Before payment

Because the storefront uses an order-request process, a request may be changed or cancelled before payment is received and fulfilment begins.

Qualifying issues

PeptidesLab will review claims involving an incorrect item, verified transit damage, missing contents or a shipment confirmed lost by the carrier. Depending on the circumstances, the remedy may be replacement, reshipment, store credit or refund.

How to make a claim

Contact PeptidesLab as soon as reasonably possible after delivery or the expected delivery date. Provide the order reference, description of the issue, photographs of the parcel and labels, and any carrier correspondence. Keep all packaging until the review is complete.

Research-material returns

Because storage conditions and chain of custody cannot be verified after delivery, opened products and temperature-sensitive research materials generally cannot be returned for resale. Do not send any parcel back without written authorization and return instructions.

Non-qualifying circumstances

Refund or free reshipment may be declined for incorrect addresses, failed collection, recipient refusal, unlawful import, destination seizure, misuse, improper storage after delivery or a change of mind after fulfilment has begun, except where applicable law requires otherwise.

Processing

Approved refunds are issued through the original or agreed payment method, including SEPA bank transfer or crypto where applicable. Carrier investigations and payment processing may affect the completion time.

Contact

Questions about this policy can be sent to contact@peptideslab.vip.